WHY WE ARE DIFFERENT
St. James is the first American company to ever win the International Bulk Journal Best Port Facility or Terminal Award - See press release here:
IBJ Award Press Release2.pdf
Stevedoring is an industry that traces its roots back to the very beginnings of commercial water transport. It is considered by some to be the second oldest profession. In an industry with a long tradition, some might find it hard to differentiate and find value between service providers. St. James believes that differentiation is not only possible, it is a necessity.
With customers managing global supply chains and having goals of simultaneously minimizing inventories and costs, the process can get very complex very quickly. Dynamics throughout the supply chain are driven by constantly changing economic environments and operating conditions. Customers need a stevedore that understands their needs and provides them with the tools to run the most efficient and effective global supply chain possible. More importantly, they need a partner who sees sucess as a joint endeavor. St. James is that stevedore .
St. James focuses on providing our customer with the tools and operations they need to ensure that our 328 Feet of their global supply chain is as efficient and effective as possible.
St. James' relations to its customers are governed by three core goals. These three goals are Innovation, Responsibility, and Transparency. This approach give us a leg up in the race to provide premier customer service.
It is through Innovation that we create new ways to handle cargo, as is evidenced by the creation of the world's first floating Gottwald Mobile Harbor Crane. It is through Responsibility that we take care of our customers' cargo as if it is our own, as is evidenced by the fact that St. James did not claim Force Majeure during the hurricanes and continued to honor its guarantees. Lastly, Transparency gives our customers a clear view into our operations: our web-based live-streaming video of discharge operations that we provide to all customers is just one part of this approach.
At St. James, we strive to differentiate ourself in the eyes of the customer. It is our goal to create real value that goes beyond the traditional stevedore, and integrates seamlessly into your global supply chain. It is our desire to not only provide you with 328 Feet of quality service, but to be the most efficient, most professional, and highest quality 328 Feet in your entire global supply chain.